Blog Archives

Did you fall into recruitment?

If we don’t see ourselves as Professional Services Consultants, then why should our clients?

I finished my tertiary study as an Economics Graduate with many options for a career, yet can’t imagine any other role could have given me the sense of purpose and satisfaction that my 20-year career as a recruiter and industry leader has given me. 

As a professional recruitment consultant, I use my IQ, EQ, deep questioning and listening skills and develop a sound knowledge of my sector.

I must understand the perspectives, and work in the best interests, of both my clients and candidates.

My interpersonal, negotiation and influencing skills are utilised through all parts of the job.

I must apply my analytical skills to address problems and partner with my clients to find an effective solution. 

I must use my knowledge of the market and the needs and drivers of the talent within it to truly consult.

I need to offer different solutions, have a Plan B (and C and beyond) and recognise that no two people or companies are the same. 

This is a tough gig requiring insight, creativity and originality to consistently deliver results. 

As a recruiter, I do not ‘sell’ a tangible product. I work with people, on both sides of the process; the client and the candidates.

Human beings are far more complex than any product. Unlike widgets, candidates don’t stay on the shelf whilst I negotiate a deal for them; I can’t audit a set of numbers, rely on physics, contract law, design principles of any other empirical facts.

I can’t manufacture another candidate to be just like the last candidate I ‘supplied’ to my client and we certainly can’t re-engineer a person (nor should we want to), if they don’t quite ‘fit’.

High performing people are still the critical determinant of workplace success. I clearly remember the words from a speaker at a conference I attended about 15 years ago; ‘By 2020, Executive Search and Selection will be ranked as one of the Top 20 jobs.’ Why? Because to secure high performing talent is the mission of every high performing organisation.

What we do may not be ‘rocket-science’, but sometimes it seems like it’s more difficult than getting a person to the moon.

To build and maintain a career in this industry, I’ve had to have a genuine interest in the long-term success of the people I am working with; my colleagues, my clients and my candidates.  

The best recruiters make it look easy. Underneath it there is a huge amount of skill and effort and when the deadlines roll in it can become stressful very quickly.

As our understanding of human psychology, workplace culture and performance have evolved, so have the challenges and skills of a recruiter evolved.

As a naïve graduate I couldn’t possibly know how my career would turn out.

I’m grateful that it’s turned out the way it has, even in the face of what the COVID-19 shock has delivered to recruitment, and the workforce, in 2020.

I don’t know what’s ahead in the next few months, or years, but I am confident that everything I have learned from my career as a recruiter has given me the best possible chance to thrive and to help my colleagues, clients and candidates thrive as well.

Bring it on. 

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Posted in Interchange Bench, Slade Executive, The world @work

How facing off against the unknown led me to certainty

Standing at a sheer 1986 metres tall and casting a shadow over the Alpine National Park, Mt Bogong (the local Aboriginal name for the mountain roughly translates to The Big Fella) holds the rugged crown of the highest mountain in Victoria, Australia. Mt Bogong proved its status as a Grade 4 hike back in 1936 when it took the life of Cleve Cole, a pioneering skier who attempted the first winter crossing of the Bogong High Plains. Along with two others, Clove skied across the High Plans from Hotham to Bogong, and after reaching the summit ridge, fell into the trap of unforgiving weather conditions. Although Cole met a grave ending, his legacy lived on through his showcase of absolute grit, determination and a sense of freedom to achieve the impossible – in his mind, no mountain was too big.

What we’re dealing with right now is a ‘Bogong’ of catastrophes on an economic, financial and human scale. COVID-19, an invisible foe, is triggering headlines and push notifications that are sending our minds into overdrive while putting enormous pressure on governments, employers and health services to cope. We’re in the midst of a pretty scary time facing the unknown, made harder by not being able to see the mountain, but like those early explorers, we’re also keeping on keeping on.

Large organisations are pivoting, smaller businesses are finding innovative ways to operate and communities are rediscovering the locals at work in their own patch. People are staying active, families are still connecting, birthdays are celebrated (online). You name it – we’re trying it: How to videos on making your own face mask, bingo evenings in suburban streets, supermarkets opening early for the elderly, random acts of kindness and dance parties via Zoom. Everyone is doing their part to remain optimistic, comply with the State directives and #flattenthecurve. There’s a global sense of connectivity – We’re all in this together, which some of us have never felt before.

In Temporary & Contract recruitment we’ve definitely taken a hit, but I know I can speak on behalf of my team, the broader business and the industry that we have not lost faith. We’re continuing to help candidates find work, investing more time in professional development, focusing on staying connected and nourishing our client customer relationships. It’s been an opportunity for many to use isolation time in positive ways.

Back in February, which now seems such a long time ago, Slade Group announced a bushfire relief initiative that gave me the opportunity to visit one of the affected areas within Victoria, meet with members of the community and directly give back to small businesses through our spending (Slade absorbed our travel and accommodation costs). After some Google searching, I decided on Bright, a quaint town in Northern Victoria nestled near the base of the Alpine National Park. From a quick search I was sold; it’s picturesque Main Street, colourful flora and beautiful backdrop of the National Park really sparked an interest to experience this for myself. What I didn’t factor into the equation, was that my partner would somehow persuade me to take a 45 minute drive to the base of Mt Bogong and complete a gruelling 9 hour hike up the tallest mountain in Victoria!

Yes, it was tough. And I did look at my watch every 5 minutes, calling Harrison every obscene word under the sun. But after the first couple of hours I was so thankful to him for persuading me to go on this hike, and thankful to myself for having the sheer determination to achieve the goal and complete the climb. Looking back on this day and where I am now, it’s true, I was facing the unknown and struggling, but I didn’t back down and I eventually reached the summit.

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Posted in Interchange Bench, The world @work

Diggers. Shining a light on our current hardship.

My grandfather was a Digger – a Navigator for the RAAF in WW2 in New Guinea and the Coral Sea. He saw the best and worst in men, fighting on both sides. He rarely spoke of it, but when I was nine years old, he took our whole family on a trip, by boat, to deepen our understanding of, and honour, our history.

We started our journey of remembrance in Rabaul in PNG and finished, after layovers in Singapore and Hong Kong, at the Nagasaki Peace Park in Japan. My grandfather held no malice; he held no grudge; rather he believed that every man, on whichever side he was fighting, loved his country, was making sacrifices for his nation, and its future, and by the doctrine of that culture. 

No history class or book I’ve read since has left such a deep impression on my spirit.

As I reflect on the sacrifices our Anzacs made, I hope that we can take inspiration from their spirit as we navigate the challenge our society faces today. The sense of mateship, helping others and working together to achieve a common goal are values that continue to inspire us.

During this time of uncertainty in the face of COVID-19, we can take heart that the collective measures of our individual actions are making a significant difference to our mortality rates. It is a difficult time, and everyone is experiencing different levels of hardship; whether it be by loss of income, loneliness, family ructions, failed businesses, unimaginable financial hardship, increased anxiety or health challenges. This pandemic is taking a toll on societies around the world, and yet there are great examples of people being united like never before; unexpected acts of human kindness, people coming together to help where they can, and the arts, music and comedy lifting our spirits. This is no time for malice or resentment.

This weekend we are provided with an opportunity to reflect on our Diggers and the sacrifices they made to contribute to Australia’s future. To those who fought for us, we will remember you.

I, along with many other Australians, will be proudly participating in Light up the Dawn on Saturday to remember all those who have served and sacrificed. It is also wonderful to see what other members of our community are doing to show their thanks during this time of isolation. Charles Cameron, the CEO of our industry association, the RCSA, is spending Saturday taking the Last Post to the people of Euroa; his unique way of celebrating the ANZAC spirit and remembering those who have served. 

#LightUpTheDawn #AnzacDay2020 #lestweforget #ANZACspirit

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Posted in Interchange Bench, The world @work

From little things… Easter, a time for renewal

It was while waiting to cross at the lights on Spring Street last week, standing (suitably) apart from a couple on my walk home, when I overheard one say, “Things will really get bad when Bunnings closes.”

I wanted to step closer and join that conversation. Unable to, I’m thinking aloud, privileged to share with you my own Bunnings – to Easter – to renewal – to growth story.

Whatever circumstance you find yourself in this Easter; overworked, underworked or out of work, my hope is that we can use these four days to pause, to see them as an opportunity to consider new beginnings.

In the Northern Hemisphere, from where many of our ancestors originated, Easter was a Spring celebration – a time for renewal and new life. They planted in Spring, partied hard after the back-breaking work, prayed for a good season of growth, welcomed spring rains and looked forward to a bountiful harvest in five to six months.

Which brings me back to my Spring Street eavesdropping moment. The things we work on now give us a sense of accomplishment, and hope for the future. How much would we miss Bunnings if its doors had to close at this time – painting, repairing, refreshing our homes, feeding our soil, new plantings for our pots or plots and gardens.

In the Southern Hemisphere, particularly in temperate and cool climate regions, we go into Autumn and look towards winter. We have more thinking and planning time, but also seek out the plants that will grow into a bountiful harvest as we come through into Spring. We can clean out and clean up our homes and nurture personal relationships. None of it need cost a cent, but we can look back and be proud to have turned ‘the worst of times’ into ‘the best of times’. We can indulge in personal passions (so long as they don’t involve travel), sharpen our skills and improve on every day…

The theme of ‘Renewal’ marked the Pagan’s Springtime celebrations in the Northern Hemisphere. Every faith has its festivities and I’m wishing you all a Northern Hemisphere-like Easter this year, a time for renewal.

I’d love to hear what you will plant, nurture and begin to grow this Easter.

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Posted in Interchange Bench, The world @work

A playlist just for us, right now!

It’s 11.30am and you’ve checked your news feed one too many times this morning already. We feel your pain, away from work, under financial duress, trying to work out HR and OHS logistics around #WFH (working from home), realising perhaps there is a limit to how much family time we really want…

This week we’ve had some lighter moments pulling together our Isolationist’s Playlist. The titles alone will give you a smile. ‘All by Myself’ by Celine Dion, ‘School’s Out’ by Alice Cooper, ‘Dancing with Myself’ by Generation X, ‘Should I Stay or Should I Go’ by the Clash… Sure, not every song will be your preferred genre, but from an amazing list of 100 titles, you’re sure to find a few that will have you limbo-ing under the kitchen broom, singing into your mouse, or just sighing nostalgically as you recall your life last month.

So, without further spluttering, presenting our Spotify playlist Just for Us, Right Now.

And the good news it’s a public playlist so feel free to add your own bright ideas – just keep it clean and not to morbid please!

Keep singing and keep well.

The team at Slade Group and the Interchange Bench.

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Posted in Interchange Bench

Young people entering the workforce

The Boardroom Podcast in conversation with Anita Ziemer, Managing Director of Slade Group, about young people entering the workforce and the future of industries with the presence of automation.

The Boardroom Podcast is a series of engaging podcasts discussing the journey of and lessons learnt from many insightful industry leaders guests with a focus on having real and authentic conversations.

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Posted in Business Support, Interchange Bench, The world @work

Bench and the City

A Working Holiday Visa doesn’t have to mean charity mugging other professionals on Collins Street. It can literally turn your world upside down (if you’re from the northern hemisphere, like me). Currently residing in Melbourne – one of the top destinations for Brits on working holidays – I’m originally from Liverpool in the UK. As the newest member of the Interchange Bench team, I am delighted to share my Aussie story (so far) and provide some insight into the seemingly chaotic world of a traveller working in the professional services industry.

Back in early 2018 I was a wide-eyed, fresh-faced, slightly less tanned 20 something who had just touched down, eager to explore what Australia had to offer. Some would say I was living VERY vicariously (using pay pass in any country is just too easy – keeping track of your spending, not so much).

Fast forward two months of living life to the fullest… my finances considerably diminished, I was almost royally f#&$@d! I knew it was time to stop fantasising about never ending holidays and return to the real world, which meant I would have to secure a full time job!

I had previous experience in Healthcare Recruitment and Law in London, so securing a role that would stimulate me, as well as further develop my skills and experiences, seemed like a reasonable expectation. Yet after scanning numerous backpacker pages on Facebook and applying for hundreds of jobs on SEEK, Indeed and various other job boards, I was at a loss as to why I was unsuccessful.

I’d already tried the standard traveller’s juggling act: two hospitality jobs with unsociable hours that were not only underpaying me, but I was travelling the length and breadth of the city just so I could eat and pay my rent. Over the course of 6 months I realised it was very easy to fall into the trap of an unbalanced working lifestyle… and once you’re in it, it can be very hard to get out.

Horror stories abound about the 88 days of regional farm work we travellers do to extend our time here. I appreciate that fruit picking would be an anathema to many city folk, so you may be surprised to know I found it rewarding. The location wasn’t too bad (I worked at a renowned winery in the Margaret River region, just a few hours south of Perth on the beautiful WA coast). My labouring pushed me in ways I didn’t think it would (mentally, not physically, the monotonous nature of the work meant you had a LOT of time to reflect). Battling Mother Nature in the peak of winter for 8 hours wasn’t on my bucket list, but it had to be completed and I’m so happy I did it. During my three month period in Western Australia I met characters from all different walks of life. I spotted kangaroos, explored majestic jewel-caves, surfed for the very first time, took selfies with the smiling quokkas in Rottnest Island (officially the world’s happiest animal, according to the WWF) and even had the sheer luck to see a Great White shark at Busselton (from a safe distance).

With the epiphany that upon my return to Melbourne, I’d solely apply for positions that would offer me fulfilment and career development, I now look back on my first approach to job hunting and understand the errors in my ways. I didn’t have my recruitment head on: my cover letters were generic, the emails I sent to hiring managers were longwinded and I’d left all traces of my personality somewhere back on the road. No wonder I received hardly any responses!

Thankfully things changed when I fell in with a recruitment consultant. Job searching in general is hard work, but much tougher in a foreign country, even when you speak the language (no comments on my accent please). Hand on heart, recruiters are the glue that bind candidates to jobs in the market. They provide insight and guidance regarding career progression, pay rates and much more. But most importantly, working with someone that’s on your side helps alleviate some of the stress that comes with a job search, as well as being a fish out of water in an ocean on the other side of the world.

Things began to change and opportunities arose. With the support of my consultant at the Interchange Bench, I navigated the storm of the Australian job market, and here I am on the other side of the desk, ready to do the same for you.

Have you ever taken a working holiday? I’d love to hear about your experiences as an expat in the world @work.

Look out for more Bench and the City posts on the Interchange Bench blog or follow us on Instagram

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Posted in Interchange Bench, The world @work

Welcome back to adult conversations

I had a fabulous conversation with a client this week, she was so encouraging, reassuringly telling me that returning to work “is like riding a bike”. To switch your brain back on in a business environment, challenge yourself and test your capabilities is such a liberating and empowering feeling.

As a newly minted return-to-work-er, my typical day starts the night before. Preparation is key in our house. Day care bags packed, husband’s shirts ironed (truth is he does his own, with encouragement) and deciding what to wearing the night before. It’s certainly more of a military operation, no time for fashion shows at 6.30am!

With my own family – a wonderful supportive husband and two bright and amazing little girls, each with their own shining personalities, it’s time for me to set a strong example for my girls – they are my motivation and my “WHY”. We have to work hard for things in life, value ourselves, find the right employer, be strong, and be happy! There is something to be said for an army of working Mums with a whole different set of priorities; we’re a force you don’t want to mess with.

Husband and girls packed off for the day, it’s time to inhale my coffee and toast, and race to the station to begin my day. Starting a new job and joining a new company and team is nerve racking, but exciting and exhilarating all the same. This time I really feel I have landed on my feet. The Interchange Bench and Slade Group have been so welcoming, supportive and encouraging. I really do believe it is essential to find the right work family, to really change your perspective on going to work. No fear…more excitement, less anxiety…more motivation, less solo…more collaboration, a real ambition to create something better.

Eat your heart out Dolly Parton…“Working 9 to 5”… everybody needs a theme tune right? Nothing could be truer of the last few weeks to get me pumped and ready to go back to work.

In my recent experience of looking for the right role I have been seriously surprised in the shift that employers are taking to secure the right talent. Of particular surprise is that I need to work part time, and most employers have been flexible with negotiating days and hours worked. It just shows that it’s important to ask these questions and think outside the box. If anything there is a stronger focus on temporary, contract and part time roles. At the Interchange Bench we really “get it”; we appreciate that people have lives, drop offs, pick-ups, concerts, parents evenings… Just because you have different hours or less days, it doesn’t make you less of an employee, you have negotiated and agreed those terms, own it… but the onus is on you to deliver!

Now let me help you. Are you looking for a temporary or contractor as an addition to your team, or maybe you’re a professional seeking a contract role? We would love to hear from you. Call the Interchange Bench on 03 9235 5103 or me, Jen Schembri on 03 9235 5152.

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Posted in Interchange Bench, The world @work