Implementing a new technology tool can be a huge challenge within an organisation. Slade Group recently upgraded all of our team from PCs to Surface Pros – a 2-in-1 detachable laptop/tablet, which truly allows us to work anywhere, from the desk to the sofa (we have several couches in breakout spaces within our office). While we love our new hardware and are adapting to its new software, there’s a lot of work that goes on behind the scenes to facilitate a smooth technology transition.
No matter that as consumers we all like to get our hands on something shiny, in a professional environment successfully implementing new tech means you’ll need to prep for the changeover, including organising employee training. Then check-in with your champions or super users, while keeping track of everyone’s progress, and provide additional support for those who are less tech-savvy. Post implementation it makes sense to evaluate the project, such as which aspects of the roll-out worked well and what could be improved next time.
Below are 7 steps to help ease your team through transition when implementing a new technology or process:
- Communication – Articulate the benefits of the new technology or process, explain what motivated the change and address what could be at stake if the implementation fails, giving ownership to everyone collectively.
- Transparency – From end user to senior management, keeping everyone in the loop is key to maintain support for the change, particularly if you hit a hurdle or the project is delayed.
- Keep it simple – Don’t over complicate the process. Start at the most basic level, progress in small steps and be prepared to have lots of patience.
- Have a knowledgeable support system – Not everyone learns at the same pace, so try to customise your training to adapt to different learning styles. Run multiple training sessions as well as one-on-one sessions, ensuring all employees know the basics of the technology before moving on to more detailed and complicated features.
- Incentivise technology use – Rewarding employees for their uptake and support is a fantastic way to increase productivity. Organise an awards event and establish prize categories to create a buzz about your achievements. Providing certificates or gift vouchers is relatively low cost to the overall success of your project.
- Feedback – Value opinions by taking the time to collect and address feedback. Employees who feel that their concerns have been heard and respected will ultimately be happier and more engaged in future.
- Evaluation – As with any change management project, adoption and some attrition will be ongoing, so monitoring the use of the new system/technology beyond the implementation phase is extremely important.
No matter what new technology or processes you are planning to implement in your business, following these simple steps will help you set the stage for a successful transition.
Now that I have the option to touch, type or handwrite on my Surface Pro, I’d love to hear about your experiences in the world @work… I’ll respond from my desk, or not!