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Overwhelmed? Gratitude as a business strategy.

Running your own business can be challenging and life itself can be overwhelming. I’ve said it here before.

Last week I was named in the Top 50 Small Business Leaders of Australia by Inside Small Business magazine. It was an absolute honour and a surprise. Females in Food is less than 6 months old and already being recognised for the problem it is solving – to empower women manufacturers of food & beverage products and associated services to pursue their creative pursuits and look after their financial well being. I was tired of seeing women (40% of single Australian women retire in poverty according to Australian Industry Super) choose either their creativity or their financial well being when really we can have both with some planning and the right support.

What running a business means, however, is long hours, often the remuneration not commensurate with the effort and a lot of juggling the development of tactical solutions with strategic thinking. The latter not a mean feat given the skill set and capacity to do both at the same time is incredibly difficult and not for the fainthearted.

Many people experience busyness, life challenges and the fretting of making the right decision, regardless of what the decision may be. Last week in amongst the recognition from the business and Females in Food community, I was still confronted by the amount I wanted to achieve. Achieve for my consulting and coaching clients, my Females in Food community, for the team that work with me, for my intimate relationship, my home and my family.

Not that different from anyone else.

The truth is, however, it really began to get me down. I was now feeling overwhelmed by my to do list. It seemed never ending and for someone like me who demands so much of myself I wondered where the light was going to get in. It reminded me of that incredibly powerful Leonard Cohen (RIP) song Anthem and the verse that says,

Ring the bells that still can ring

Forget your perfect offering

There is a crack in everything

That’s how the light gets in.

Cohen was the master of capturing the beauty in the challenges of life. He having experienced financial betrayal by one of his advisors; he rose to meet the challenge by getting back on the road and rebuilding his music business by reconnecting with his fans as he toured the world after a long hiatus.

What I started to think about in my moments of silence was how much I actually have, how much there is to be grateful for.

I could not imagine being anywhere else right now, doing anything differently and with anyone else other than the people I am doing it all with. I had a moment of saying to myself, “Hang on a minute! Look at what you have and be grateful”. Thank goodness I got it in that moment.

Gratitude made me refocus and remember the extraordinary opportunities and work afforded me.

For many of us when we complain we say, “first world problems” and we laugh it off, but I believe it is all relative and no matter what “world” we live in, the challenges we face feel very real to us and we must give them the light they command, but all in moderation. Sweeping problems under the carpet or minimising them because we live in the “first world” doesn’t work either, however, what does work is remembering how fortunate most of us are and what opportunities we have before us.

Being grateful for what we do have, and when times are overwhelming perhaps just remembering to be grateful for the small things afforded to us each day can be helpful, even if it just may be that the sun came up today.

In some of my training I refer to a well known psychologist who works in the field of relationships, Dr. John Gottman, of The Gottman Institute. Dr. Gottman refers to relationships that work well as “masters” and those that don’t as “disasters”. The key difference that I like to refer to is the notion that the “masters” are always recognising what they have whilst the “disasters” tend to focus on what is lacking.

A practice that many find helpful is to write a gratitude list.

Next time you are feeling overwhelmed or challenged, take a moment and write down a list of all the things you may be grateful for, and as I said, it may just be that the sun came up today. Here’s my list for today;

  • I am living on purpose
  • I have awesome clients
  • I am supporting an inspiring community
  • I witness the profile and confidence of women I work with grow, and I get so much more than I give
  • I have an amazing support crew
  • I have a lovely home in a great neighbourhood
  • I had a refreshing swim at one of my favourite Sydney harbourside beaches yesterday.

 

Chelsea Ford is presenting at Slade Chats in partnership with Females in Food on Thursday 19 October 2017 at 5:30pm. Click here for full event details. 

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And just like that, I’m off to a new team!

In November I’m taking on a new role with the Carlton Football Club as a full time coach in an elite sporting environment. I’ll be going from working as a corporate recruiter to working with elite sportsmen and women.

It may sound weird, but after what I’ve learnt through 2017, I feel so much more prepared for what’s to come.

Here are some key learnings from my time here with the Slade Group, let’s call it the 5 P‘s.

1/ Pace

Boy was I slow! When you start a new role you want to double check things, make sure you’re not stepping on toes and listen and learn as much as you can. Note to self: Jason, don’t over think things or double guess – you’ll learn as you go and be much more valuable learning by doing.

2/ Punctuality

Sounds simple in the professional world, but I am still amazed by the lasting negative impact of people who think it’s ok to be late, or not show up at all to interviews. This has left me with an underlying anxiety never to be late to anything myself. Or, if it’s unavoidable I’ll always call ahead and tell the truth.

3/ People

Recruiting is all about people. Every step of the way, and on every recruitment assignment I’ve dealt with people as candidates, as clients, and as colleagues. There are no widgets in the work we produce. In life we all make mistakes, can inadvertently let others down, and over time learn about our strengths and weaknesses. How we react to and handle difficult situations, is the important bit. That goes for me as well. Make the tough calls, and be honest and fair. People appreciate and respect this much more than smoke and mirrors.

4/ Preparation

Talk about added stress by not being prepared. Yes things move quickly, but systems are in place to help you cope and keep track. Use them! You’re a part of a team or better yet, a brand, and if you are unprepared that’s a bad look for all of you.

5/ Pride

One thing I quickly learnt heading into, and during, my consulting role is that there is still some stigma around recruitment. It didn’t make a lot of sense as I had never had any personal experiences with recruiters prior to becoming one. But once I started meeting with clients and candidates I learnt they were happy to share their issues. I listened. Maybe I just got lucky, but my time here at Slade Group was nothing but professional and personable. I couldn’t count how many people I’ve come across both internally and externally in the last year or so who have taught me more than any book or university ever could. As I now say when discussing who I work for, “you don’t survive as a brand in this space for 50 years if you’re not doing a lot right.”

Now looking forward

At the start of the year I set out on a new journey. I made the switch from not-for-profit to the corporate world in order to test my skills and pace in the recruitment space. I joined Team Slade and when I look back now, it’s fair to say I had little idea about what lay ahead, and it’s also fair to add that I still have a long way to go if I return one day to become a top flight senior  consultant.

Can you remember some of the Aha moments in your first year in a new role in your world @work?

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A homecoming with fresh eyes

We’ve written about the benefits of Boomerang Hires, but what’s it really like to leave a company and return again a couple of years later?

Two years ago I left Slade Group to see what life was like on the other side. Having consolidated my internal recruitment and industry knowledge in a consulting role, I went back to professional practice to work in a mid-tier accounting firm.

I learned a lot sitting at that desk. While it taught me about different operating systems and processes, I also learned something about myself – essentially that this new job was not for me; recruitment was where I wanted to develop the next chapter of my career.

In my next role I worked for a niche professional services recruitment firm, where I specialised in forensics, insolvency and corporate finance. Sounds dry if you’re outside the industry, actually a pretty exciting time for me. It allowed me to upskill, while expanding my network in the professional services sector. I grew the business, met some influential people and made many successful placements. There were even a few parties.

However over the course of leaving Slade and working in those subsequent roles, I was discovering what motivated me and finding out how I could add value to the company I worked for, as well as client organisations.

As a returning employee, you have an objective viewpoint. You’ve had the opportunity of new experiences with other businesses and the benefit of seeing your former employer with fresh eyes. For me the culture at Slade, the integrity of its leadership and the trust the brand enjoys (evidenced by longstanding relationships with clients, candidates, and former employees – myself included) were deciding factors in making my return when the time was right.

Today employees change jobs a lot more often over the course of their careers, and there is certainly an advantage to learning new skills in a new organisation that you can bring back. Culturally coming back to Slade was easy because I understood and respected its values. Flexibility and adaptability are critical in today’s market. Being agile, learning from different organisations and observing how others work has allowed me to realise new opportunities for the team I now lead. Likewise, being a knowledge specialist is equally important: clients appreciate my understanding of business support roles and my experience in industry.

When moving on from a job people often talk about the negatives that motivated them to looking elsewhere. The positives for me are always the people, colleagues and clients, where I established relationships based on the authenticity of a personal connection to the business.

Coming back to Slade was like leaving home in my early 20s. Heading off on many adventures and returning to my family home a bit older and wiser than when I left. You are much more appreciative about being looked after and having your favorite things!  At Slade my ‘favourite things’ means quality systems and processes, ongoing training, clear values, flexibility with time arrangements to pick up on life’s vagaries, and of course my colleagues and clients. When I walked in the door, it felt like my team already knew me, like I was welcomed back from a holiday.  I’m not one to get too comfortable, I enjoy taking risks, and there’s much to be done, but it’s a nice feeling to boomerang back to our Slade family.

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Slade Group clocks 50 years in recruitment

Continuing the theme of reflecting on our milestone achievement, Slade Group has been looking back on our 50 year journey from the early days back in 1967, to present day and beyond. In 2017 we are reshaping our vision for the future and anticipating what challenges may lay ahead for our business, the broader landscape of Australian organisations, and people @work. We present the following article, which was published on recruitment industry news site Shortlist.

Slade Group celebrates its 50­ year anniversary this month, founder and chair Geoff Slade reflects on the demise of generalists and where recruitment is headed.

“The day of generalists has pretty much passed. I will willingly admit I’m a generalist myself, but that’s something that’s happened over the evolution of time. The future consultants will be very focused; they’ll have a vertical talent community to look after,” he told Shortlist.

Slade Group, which employs 40 staff, hasn’t dramatically changed its approach to recruitment since it first started in the industry in 1967 as GW Slade and Associates, he notes.

Trust remains the most valuable currency in the industry, and will become even more important for consultants who will have to build a community of perhaps 100–120 people, he says.

“There’s been some big challenges with the advent of Seek and LinkedIn in particular, but I think the key to [surviving] it has been the ability to adapt.”

Client and candidate one and the same

Many recruiters “have missed the boat” in terms of understanding the candidate is as much a client as the organisation paying the fee, says Slade. “That [understanding] is something that has served us well over the 50 years.”

He says the company’s emphasis on building relationships has resulted in lasting staff tenures – with some consultants working at Slade for 10 or 20 years – and long-term client retention.

“If you look at the professional services end of the market, we’ve got a lot of contracts with universities – some going back over 10 years – where we’ve had to fight off competition every three years when they’ve put it out to tender.”

The company aims for a mix of experienced consultants and those with background in their specialisation, along with fledgling recruiters, and it devotes resources not just to coaching and developing staff as consultants, “but as people”, Slade says.

“On­boarding is important. We don’t just say ‘here’s your desk, here’s your phone, you’re a consultant now go to it’.”

Education, healthcare, and property are Slade Group’s fastest­ growing sectors, he says, but expanding into other areas depends on the calibre of people it can attract to drive growth.

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A milestone year for Indigenous education

Slade Group is proud to support the Cathy Freeman Foundation in their 10 year anniversary celebrations this year. Last week we hosted an art show to mark ten years of making a difference to Indigenous students, which coincides with our own 50 year anniversary celebrations. Kath Markov provides some insights on the Foundation’s achievements.

This year the Cathy Freeman Foundation will celebrate 10 years of providing educational opportunities and support to children and families of Palm Island in north Queensland.

“I never imagined that we would have the privilege to work with the beautiful and talented children of Palm Island for 10 years! I am grateful to the Palm Island community who have embraced the Foundation and its programs and I look forward to celebrating this incredible milestone,” said Cathy Freeman, Co-founder and Director of the Cathy Freeman Foundation.

The long term partnership between the Cathy Freeman Foundation and the Palm Island community is undoubtedly one of the Foundation’s greatest successes. Ruth Gorringe, Palm Island local and Community Liaison Officer for the Foundation, says “The Cathy Freeman Foundation is special because people from all over Australia donate and they want to see Indigenous education succeed. People in our community know the Foundation is here for our children’s education. We’re here for the long run and for as long as the community want us here.” Ruth has been a part of the Cathy Freeman Foundation team since 2014 and is currently studying a Bachelor of Education.

Celebrating Year 12 Achievement

More Indigenous children are completing Year 12 than ever before and whilst there is still a long way to go in closing the education gap, the Foundation is proud to celebrate and share in the achievements of students from our community partners.

Last year for the first time in Palm Island history 100% of all senior students graduated from Year 12 with a QCE. “We strongly believe that it takes a whole community to educate a child and this year we celebrated the unprecedented outcomes from working together. We recognise the significant support these students received from the Cathy Freeman Foundation on their journey towards completing Year 12,” said David O’Shea, Deputy Principal, Bwgcolman Community School (2016).

All students who graduate from Year 12 receive a personal letter from Cathy Freeman. “We want their education to go beyond school so it is very empowering for the students to receive a letter from Cathy upon completion of school. I feel really proud and emotional knowing the struggles some of them had throughout school including peer pressure and all of the other things that go with it, but they stuck it out.” said Ruth Gorringe.

If you would like to purchase artworks from the recent Slade Group – Cathy Freeman Foundation Art Show, including Wayne Quilliam’s photographs and unique paintings by Tiwi Designs, click here to view the catalogue or contact us for further information. Click here to find out more about the Foundation or to make a donation.

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Does a work legacy matter?

Let me paint the scene. It’s Saturday night, I’m at a friend’s house with a group of mates as our children run inside and outside the house vaguely supervised. Our respective partners are all out, so we’re taking the opportunity for a beer, pizza and football night.

The discussion turns to work, with some general “How’s it going?” and “What are you up to’s?” One of my friends, let’s call him Patrick*, someone I have known since the beginning of primary school, is now a very successful international tax specialist.

With a lot of media coverage around global corporations’ profit shifting and tax minimisation strategies, I ask what he thinks of all this?

His response, “I helped set all that up, but it was a long time ago and it’s not my problem anymore.”

We can joke lightheartedly about a visit to jail as he has done absolutely nothing illegal. However, it seems that the ethical or moral questions from the impact of his work are of no concern to him.

It got me thinking – what is the legacy of our careers, and does it matter to us? (Perhaps the tax avoided could have been used for public health services, old age pensions or infrastructure.)

As a recruiter for more than 20 years, I have been involved in a broad range of appointments, from high profile CEOs to entry level graduates and many things in between. I’m pleased to say that most of those appointments would be described as successful, from senior appointments that have really impacted a business, an industry, even the economy, to long-serving employees who have been regularly promoted, as well as those who do a good body of work and then change employer for career progression.

I acknowledge that it’s my candidates who deliver the work once employed, but I take satisfaction from identifying their capability and potential, and introducing them to the right employer and role. Each successful appointment is a small legacy of my working life.

In a way, my work legacy is more indirect than my friend. Like most consultants, I complete an assignment, and then it is out of my hands as to whether it turns out to be successful in the long run. I keep in contact with both parties but can only minimally impact what happens from there.

In the modern digital economy where everyone wants a social media presence, I’m a bit more old-fashioned. I prefer to keep a lower profile and not make public everything I do (yes, I see the irony of this post), but I do think we should consider the impact of our work on those around us.

What do you think? Does a work legacy matter?

*Not his real name

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Born in 1967, still growing up: Slade Group celebrates 50 years

In the following article by Maggie Chen, which appeared in the Autumn 2017 edition of the Victorian Chamber of Commerce & Industry Business Excellence magazine, Slade Group Chairman Geoff Slade shares his story and the insights he has developed over decades in business, in an industry he is proud to be a part of.

Geoff Slade began GW Slade & Associates 50 years ago, in a small office in Melbourne’s CBD. Before that, he worked as an assistant HR manager at an oil refinery at Western Point Bay. After almost taking up a job in consulting, at the age of 21, he decided to start his own employment agency in 1967.

His father had doubts, but his mother took a leap of faith and lent him $300 – all the money she had in the bank. It just covered his first month’s rent. “I had to make a placement in the first month; otherwise I couldn’t have paid the second month’s rent,” Slade recalled.

That he did, and for about 21 years, he built the business – by then called Slade Consulting Group –  to be, by 1988, “the biggest executive recruitment company in the country”, spanning seven cities in Australia and New Zealand.

A UK-based multinational approached Geoff and bought the business from him. In 1989, he commenced a two-year stint as HR Director at Pacific Dunlop.

When the multinational exited the Australian market a few years later, Slade re-established Slade Group in 1992. This time, as a 43-year old with four kids, he decided he would only have offices in Melbourne and Sydney so that he could spend more time with his children and less on planes.

Starting from scratch again at Slade Group was “great”, he said. Pacific Dunlop, which at one stage had 45,000 employees, retained him as a preferred supplier for over 20 years.

Secrets to longevity

How did Slade manage to build and maintain such a successful recruitment company that has already outlived most businesses?

Building trust is crucial, according to Slade. “Companies don’t build long-term relationships with you unless they perceive you’re doing the right thing by them and they trust you,” he said. “The same goes with candidates. I’ve had candidates who I didn’t place, who came back to us to give us work when they were hiring, because we built a significant trusting relationship.”

Secondly, he suggests that persistence really does pay off. Recruitment is an industry with plenty of ups and downs. “When the economy’s going well, business can be very good. When it’s not going well, you can really struggle. And a lot of people bail out when things start to get tough.”

Thirdly, for a long-term business in HR, you need to really understand customer needs. “You have to understand what their culture is like to provide them with quality people that will fit into that culture,” said Slade.

Finally, for business sustainability, it’s important to stay in touch – and that means some ‘face time’. One issue Slade sees today is that young people tend to communicate by email or text and don’t actually go out to meet the customer and really get to know them.

The recruitment industry has faced some challenging times. Seek and LinkedIn both changed the game, as did the global financial crisis, said Slade. A lot of work went to internal recruitment teams. In the face of this, he set up a company with Julian Doherty called Yellow Folder Research, which sells information on talent.

Slade’s wife, Anita Ziemer, Executive Director of Slade Group, took over running the Slade business about five years ago, when Slade became Chairman of the group. He says this allowed him to spend more time developing Yellow Folder Research, which now provides research to public companies and multinationals around Australia. It has also freed him up to focus on the Slade Group-affiliated executive search practice TRANSEARCH International Australia, which is part of a global practice. Slade points out that particularly in the case of senior positions, you really need to understand your client and their needs, and the personalised filtering services that recruitment companies can provide can be invaluable.

Slade is keen to mention his wife and family. He “wouldn’t have survived if it wasn’t for them”, he said.

A healthier era

Slade has seen attitudes to health and wellbeing in the workplace change significantly over the decades. “As late as the 1980s, we would regularly walk into offices where there were ashtrays on desks, smoke in the air and meetings held amongst cigarette smoking executives,” he recalls. “Now, of course, you’ll be hung, drawn and quartered if you’re caught smoking on the forecourt.”

At Slade Group, there have been many individuals who have been proud and passionate about their sporting and athletic pursuits. And since early last year, they’ve been taking steps, led by General Manager Chris Cheesman, to create a company-wide healthy culture, Slade said. “We’ve had people in to give us talks and information emphasising a holistic approach: the value of good sleep, e-downtime, and agile work practices. We’ve introduced standing desks, removed the soft drink vending machine, encouraged walking meetings and provide bi-weekly healthy breakfasts.”

Finally, Slade adds, “A healthy workplace is more than just the physical and mental – it’s also the emotional connections and working relationships built on camaraderie.”

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Bright young old things!

“To be a genius, think like a 94-year-old.”

If you’ve ever worried about your declining IQ, take heart from this fascinating profile of 94 year old John Goodenough who, together with his team at University of Texas, has filed a patent application on a cheap, lightweight and safe battery to revolutionise cars.

How does a man born in the 1920s outsmart the millennials?

The masterful application of knowledge and problem solving is behind Goodenough’s patent. And there’s a name for it – it’s called Crystallized Intelligence. The good news: as we age Crystallized Intelligence continues to increase (whilst our IQ shows a gradual decline). Crystallized Intelligence is accumulated information and vocabulary acquired from school and everyday life. It encompasses the application of skills and knowledge to solving problems.

Fluid Intelligence (also called native mental ability) is the information processing system. It refers to the ability to think and reason. It includes the speed with which information can be analysed, and also includes attention and memory capacity.

Neuroscientists at MIT and Massachusetts General Hospital (MGH) suggest that the details on our mental acuity are far more complex than previously thought. The researchers gathered data from nearly 50,000 subjects and found a very clear picture showing that each cognitive skill they were testing peaked at a different age.

There’s little doubt that aptitude testing is prized in profiling new hires. What is less clear is the weighting we should apply to Crystallised and Fluid Intelligence for various roles, different industry sectors and on a hierarchy of leadership.

What’s becoming evident:

  • IQ peaks between 25 and 29 years old, then drifts down through the working years, with decline becoming more steep after age 70.
  • If you’re Under 25 – you should be feted for your raw speed in processing information, logic, numeric and verbal reasoning.
  • Until around age of 25, short-term memory continues to improve, when it levels off and then begins to drop around age 35.
  • Different components of fluid intelligence peak at different ages, some as late as age 40.
  • For the ability to evaluate other people’s emotional states, the peak occurred much later, in the 40s or 50s.
  • While data from the Weschler IQ tests suggested that vocabulary peaks in the late 40s, the new data showed a later peak, in the late 60s or early 70s.

Professor John Goodenough refers to himself as a ‘turtle’ who has kept on walking and meandering through life looking and picking up clues along the way. There was no ‘Big Bang’ moment for him, even though at 30 he was probably an intellectual giant. Rather, the collected wisdom and observations over his turtle life have led to that new battery patent.

“Last but not least, he credited old age with bringing him a new kind of intellectual freedom. At 94, he said, ‘You no longer worry about keeping your job.'”

Where do you think Crystallised Intelligence fits into your world @work?

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