Trust (noun) firm belief in the reliability, truth, or ability of someone or something; (verb) to believe that someone is good and honest and will not harm you, or that something is safe and reliable.
Does it ever cross your mind when you are ordering lunch that it may not be made with the freshest ingredients, or that the strictest hygiene may not be observed behind the kitchen doors? I suppose it depends where you buy your lunch, but generally you don’t question these things unless you see a warning sign… is that a cockroach scurrying around to its next hiding place?!
We put trust in people in both our personal and work lives – sometimes without realising that we are doing it.
It may come as no surprise that the following professions were the most trusted in a 2017 Roy Morgan survey: Nurses, Doctors, Pharmacists, Dentists, School Teachers and Engineers. We put trust in these professions because our health, education and city’s infrastructure depend upon them, and all are very important to us.
Individually we may rate them well, but collectively and of concern, the least trusted professionals work in Car Sales, Advertising, Real Estate, Insurance and Politics.
Why should we be concerned? Well, think about what these professions represent – some of the biggest purchases you make – a house, car, insurance, home/personal loans, and our democracy and general amenity. It’s unfortunate that the reputations of some professionals have been tainted by others in their industries, and typically it’s been tough for those who are reputable to change public perception. The big banks and aged care operators will have some tough PR challenges to overcome well after the Royal Commissions are done.
And where do recruiters sit on the continuum of most to least trusted?
Recruitment is an industry which has no technical barriers to entry. After 12 years in recruitment, working across New Zealand, Japan and Australia, I’ve seen a broad array of styles, commitment to service, due diligence and adherence to process within our industry.
As employees or employers, career moves and hiring new team members are big decisions. You’ll need information about the job market, someone to help you design a robust recruitment process, guide you through the legal requirements, make an independent assessment of your shortlisted candidates, or job offers, and assist with final negotiations and onboarding once you have made, or have been made an offer. HR Business Partners and Recruitment Consultants (whether internal or external) are those trusted advisors.
It’s in our nature to trust each other, but you usually only get one shot at it. At Slade Group we are experienced consultants who have either been working in recruitment for a number of years or we have gained consulting experience from the industries we recruit in, often both. Every day we ask clients and candidates to trust us, and we don’t take that trust lightly. No matter what it is in life, don’t let one person ruin your experience or the reputation of that profession, brand or service.
Who do you most trust?