Monthly Archives: June 2019

The rewards of a good hire are amplified for SMEs

I have a hypothesis: mid-sized and smaller companies (remember, SMEs comprise the majority of Australian businesses) can benefit most from professional recruitment services. While smaller companies have less experience and fewer available internal resources to identify and attract top flight talent, a great senior level hire will generally have a measurable impact on the growth and success of a smaller company. And rather than relying on informal networks, job boards, and other indirect methods, I would argue a senior appointment in an SME is best served by an experienced Executive Search and Selection provider.  

Of course, senior level hires are made less frequently than more junior roles so naturally many companies are ill-prepared when they arise. Internal HR departments (or individuals) may be very good at handling the company’s ongoing recruitment needs, but these internal resources are usually not experienced in managing the recruitment of senior level or one-of-a-kind positions.

Unfortunately, there is a perception in the business community that the executive search process is only relevant for large companies. Most related articles involve the appointments or searches for executives for well-known ASX 200 companies, or of key government departments and authorities, where the emphasis is on the remuneration attached to the role, rather than the level of difficulty involved in placing a suitable candidate.

We know the cost of hiring the wrong person goes well beyond the time and effort involved in recruitment. Negative results, including loss in profit, reduced income, the impact on customer goodwill and company morale, can be a significant blow.

Deciding to engage a consulting firm, then finding the appropriate consultant to partner with, can be similarly overwhelming, so make sure you choose a professional who understands your needs. As an executive specialist in engineering, I am always interested in getting to know as much about the company’s culture, workflow, plans for growth and vision for the future. It’s part of my due diligence before commencing any assignment, and knowing your business before you set out to attract others to work for you is something everyone can afford — whatever your size.

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Posted in Technical & Operations, The world @work

Why good service is good business

How often do you get frustrated as a customer? Working part-time in hospitality to put herself through university, Catherine DeVrye had a customer centric work ethic drilled into her. Later in her professional life working at IBM in Japan, she became totally ingrained in a culture where she lived and breathed service quality every day. Over the last 25 years in her career as a best selling author and motivational speaker, Catherine has helped organisations on five continents to become more globally competitive by embracing continual improvement.

In today’s competitive talent market, a job isn’t enough for most employees; they want to make a living and make a difference. These days Catherine says she seldom speaks just about customer service. Taking a holistic approach, providing a good service also means the service you provide to your team, your community and to yourself. In this video, she explains how to develop relationships for long-term repeat business and why you can’t take care of your customers, if you don’t take care of yourself.

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Posted in The world @work